F.A.Q.s

Secrets of Charlottetown Tour

What are things to do in Charlottetown?

Both the Secrets of Charlottetown walking tour and the Spooky Charlottetown ghost tour are great options for things to do and activities in Charlottetown.

What is the cancellation policy?

Cancellation of a tour, and a full refund, is possible 24 hours in advance of the tour, either by phone or email. No shows will not receive a refund.

How long is the Secrets of Charlottetown tour?

It runs about an hour long, and it's an easy walk along flat surfaces.

Can I just show up on the day-of, or do I need to book and pay in advance?

Walk-ups are welcome but booking and paying in advance are recommended, as space is limited.

How early should I arrive?

Please arrive 5 minutes before the designated tour time, as if you are paying in cash, payment transaction would need to occur

before the prompt tour start time of either 11 a.m. or 2 p.m.

Do I need an umbrella?

You might want to bring one, since the tour runs rain or shine! Also, comfortable walking shoes are recommended, as is clothing appropriate for the weather.

Is parking available nearby?

If you don't find a spot on the street, you can park in the Queen St. Parkade, across from City Hall, a few blocks up from the tour's starting location at Queen & Water St.

Will I get a restroom break?

Yes. An opportunity for a restroom break is provided about half-way through the tour.

Can I bring my kids?

Although all ages are welcome & this is a family-friendly tour company, please be sure to know if your child will enjoy the experience prior to booking. as sometimes young children may become easily disengaged.

Can I bring my dog?

Your dog is welcome, so long as your dog is leashed & obedient, and you're certain he or she will not interact with those uncomfortable with dogs.

What languages are the tours given in?

Tours are given in the English language.

Is the tour wheelchair & stroller accessible?

Although we like to try to cater to your wheelchair and stroller needs, it takes time to coordinate due to the geographic limitations of the area. With notice, sometimes your needs can be accommodated.

Can I take audio or video of the tour?

Sorry, but no sound or video recordings are allowed - no sound or videos are to be made before, during or after the tour.

Spooky Charlottetown Tour

How long is the Spooky Charlottetown tour?

It runs about an hour long, and it's an easy walk along flat surfaces.

Are the stories really scary?

The tales range from spooky to eerie, but are never violent, grotesque or disturbing. So you won't have nightmares after you hear them!

Can I just show up on the day-of, or do I need to book and pay in advance?

Walk-ups are welcome but booking and paying in advance are recommended, as space is limited.

How early should I arrive?

Please arrive 5 minutes before the designated tour time, as if you are paying in cash, payment transaction would need to occur

before the prompt tour start time of 7 p.m.

Will I need a flashlight?

You might want to bring one, since the tour runs in the dark! Also, comfortable walking shoes are recommended, as is clothing appropriate for the weather. And an umbrella might be useful to bring, as well.

Is parking available nearby?

If you don't find a spot on the street, you can park in the Queen St. Parkade, across from City Hall, a few blocks up from the tour's starting location at Queen & Water St.

Will I get a restroom break?

Yes. An opportunity for a restroom break is provided about half-way through the tour.

Can I bring my kids?

Although all ages are welcome & this is a family-friendly tour company, please be sure to know if your child will enjoy the experience prior to booking. as sometimes young children may become easily disengaged.

Can I bring my dog?

Your dog is welcome, so long as your dog is leashed & obedient, and you're certain he or she will not interact with those uncomfortable with dogs.

What languages are the tours given in?

Tours are given in the English language.

Is the tour wheelchair & stroller accessible?

Although we like to try to cater to your wheelchair and stroller needs, it takes time to coordinate due to the geographic limitations of the area. With notice, sometimes your needs can be accommodated.

Can I take audio or video of the tour?

Sorry, but no sound or video recordings are allowed - no sound or videos are to be made before, during or after the tour.

Group tours

I'm with a large organization or tour group. What are your policies and pricings?

We're happy to welcome large groups! Past participants include the Girl Guides of Canada, the College of Physicians & Surgeons of Saskatchewan, as well as the Heart & Stroke Foundation of Canada.

We do offer a group rate if you are a non-profit. Please email customer service: secretsofcharlottetown@mail.com for further details and to receive an info sheet tailored to your large group's needs.